Terms & Conditions


All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use this site. 

Right to Promote - Artwork Policy
We reserve the right to use all purchased products in our advertising and displays, unless otherwise specified in writing at time of order

If you desire to return merchandise, returns will be accepted provided merchandise is undamaged and can be resold. Full refunds minus a 15% restocking fee, less shipping charges, will be issued. Full refunds will not be given for returned medals that have custom engraved tags. In this instance tags need to be removed and medals cleaned, and the price of the backside tags will not be refunded - just the price of the medal less 15% minus shipping charges. Custom products such as color insert medals and custom cast medals are not returnable. In addition, Custom Text medals with stock logos and our custom text QCM series medals are also also not returnable.

If your items have been damaged in shipping, we will replace your products at no charge, however we need to be notified by e-mail or phone of this damage within 7 days of your receipt. Please understand, that Bespoke Merchandise is NOT responsible for damages by the carrier.....the carrier is! We will make every effort to ship back your merchandise in a timely manner, however we are not responsible for the cost of expedited shipping (i.e. - 2nd Day or Next Day delivery). The merchandise will be shipped the same way as originally ordered. Faster delivery requests, in these circumstances, will be paid for by the customer.

Refunds will be issued to the credit card used for the original purchase.

We want you to be 100% satisfied, and if for any reason you are not happy with your products or services, we will attempt to resolve any issues to assure your complete satisfaction.

Use of Customer Art/Text/Design & Appropriate Use Guidelines

Material submitted for use to Bespoke Merchandise for producing an order is accepted as being in full compliance with all laws in regards to copyright, trademark, patent, privacy rights, service marks, trade dress and the likes. You agree that by submitting such material for our use in producing your order that these laws will not be violated, and Bespoke Merchandise disclaims all liability for compliance with these laws. You agree to hold Bespoke Merchandise harmless for any damages, costs and/or expenses arising under these laws as a consequence of Bespoke Merchandise use of the aforementioned material.

In designing or creating any Bespoke Merchandise product, customer will not use any content or design that in our sole judgment we believe to be controversial or offensive, would subject us to legal liability, or would damage our brand, reputation or business. We will not be held legally liable for use of your text, content or designs, and it is your responsibility to be sure your design/content and text follow the guidelines below. We reserve the right to not make your product and cancel your order.

Examples of what is prohibited include:

  • Any content, logo, art, text and/or design that may infringe copyright in any manner.
  • Any content, logo, art, text and/or design that may infringe any patents or trademarks
  • Content, art, design, logos and/or text that may advocate social, political, legal, moral or religious agenda in a way that may appear controversial to others.
  • Content, art, text and/or designs that are deceptive, libelous, defamatory, threatening, hateful, vulgar, obscene or pornographic
  • Content, art, text, and/or design that is profane, uses profanity, or references drug, nudity, violence or sexual connotations